Skip to content
Ships from Italy Tracked to your door
Cart

Your privacy choices

Choose each optional purpose separately. Refusing does not prevent you from shopping or viewing your delivery. You can withdraw consent here at any time. These choices do not subscribe you to email, SMS or push marketing.

NecessaryAlways on

Enable essential security, basket, checkout, sign-in and storage of your privacy choices. EMILIA FOOD LOVE and Shopify.

Statistics

Measure pages, clicks, scrolling, active time and searches to improve the site. A browser identifier can connect visits. This category does not link activity to your customer profile or send it for advertising. EMILIA FOOD LOVE and Shopify.

Preferences and personalisation

Use browsing and purchase interests to recommend products on this site and, if we recognise you, link this activity to your customer profile and purchase history for these recommendations. Also loads the Tidio chat and the Trustpilot review widget, which receive technical data when they load. If you refuse, support remains available through our contact details.

Marketing

Share browsing, purchase and identifier data with Meta and Google through Elevar to personalise and measure advertising, and let Klaviyo recognise your visits to show targeted forms and offers on this site. These partners may match the data with information they hold about you.

Privacy Policy

Shipping policy

Last updated: November 10, 2026

Emilia Food Love brings food from small Italian artisans to your table. Here's how your order gets from Italy to your door.

Where your order ships from

Every order is prepared and packed in Italy, at our warehouse in Quattro Castella, in the province of Reggio Emilia, and travels by express courier with DHL, UPS or FedEx.

Where we deliver

We deliver to Italy and to these countries: Albania, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates and United Kingdom.

Please use a street address: express couriers can't deliver to P.O. boxes.

How long it takes

  • We prepare and ship orders on Italian business days, Monday to Friday, except Italian public holidays.
  • Fresh pasta ships on Mondays and Tuesdays. In the warmer months, our other products ship from Monday to Wednesday, to keep weekends in transit to a minimum.
  • From dispatch, most orders are delivered within:
    • Italy: 1–3 business days
    • United Kingdom: 1–2 business days
    • Rest of the European Union and Monaco: 1–3 business days
    • Switzerland, Norway, Iceland and Liechtenstein: 1–6 business days
  • In December, allow one extra business day.
  • For other destinations, delivery times depend on the country and the courier: your tracking shows where your parcel is.
  • These times are an estimate, not a guarantee: weather, carrier delays, local holidays and customs checks can add time.
  • If we can't ship your order within the time we told you, we'll let you know right away. You can choose to wait or to cancel your order for a full refund.

Shipping costs

Shipping costs are shown in your cart and at checkout, before you pay.

  • Italy: €6.90, free on orders from €59. Orders with fresh pasta travel in insulated packaging: €9.90, free on orders from €89.
  • Other countries: calculated at checkout based on destination, weight and courier, free on orders from €199 (about £169 in the United Kingdom).
  • Free shipping isn't available for Australia, New Zealand and Albania.
  • Where the €199 threshold applies and you pay in another currency, it is converted at the exchange rate applied at checkout.

Customs, duties and taxes

Within the European Union's VAT area there are no customs formalities. For destinations outside it, such as the United Kingdom, Switzerland, Norway, the Canary Islands and the countries outside Europe we deliver to, the destination country may charge import duties, import VAT or customs fees under its own rules. Where they haven't already been charged at checkout, they may be payable by the recipient, and the courier may contact you before delivery.

Customs may occasionally hold a parcel for inspection. This can add time: we follow it up with the courier and keep you informed.

Packaging and gifts

We pack every order to travel safely. When the weather calls for it, cheese and other fresh products travel in insulated packaging with ice packs. Please refrigerate fresh products as soon as they arrive.

Sending a gift? Add our gift box in your cart, and ship the order straight to the person you're surprising.

Tracking and delivery

As soon as your order ships, we email you the tracking number. Couriers deliver on business days.

Please check your address carefully at checkout: an incorrect or incomplete address can cause delays. If you spot a mistake, contact us right away and we'll do our best to help.

Damaged, missing or wrong items

Please check your parcel when it arrives, and if the box is visibly damaged, point it out to the courier. If something is damaged, missing or not what you ordered, email us as soon as possible, ideally within 7 days of delivery, with your order number and, if you can, a photo. We'll send a replacement or refund you. This doesn't affect your rights under the legal guarantee of conformity. Our Refund Policy explains how returns work.

Questions

Emilia Food Love – 4 FOOD S.R.L., Via G. Mazzini 18/1, 42020 Quattro Castella (RE), Italy
Email: info@emiliafood.love
Phone: +39 0522 160 7119, weekdays 9:00–18:00 Rome time

Still have questions? Chat with us